I'M TWINNIE

DELIVERY INFORMATION

Fast, Reliable Delivery Across Cambodia

We work hard to deliver your beauty products safely and efficiently. Our team confirms delivery details with you after your order is received.

Last updated: 17 July 2026

01

Delivery Areas

We arrange delivery throughout Cambodia through trusted courier partners. Coverage depends on courier availability in your area — if you are unsure, contact us before ordering and we will confirm.

02

Delivery Fee

The delivery fee is confirmed with you after your order is reviewed. This lets us give you an accurate price based on your address, order size and the best courier option.

You will always know the delivery fee before your order is finalised.

03

Delivery Time

Delivery time depends on your location and the courier's schedule:

  • Phnom Penh — usually faster, often within a short window
  • Other provinces — depends on the courier's route and schedule

We share the best estimate we have, but we do not promise guaranteed delivery times as they depend on the courier.

04

Order Confirmation

After you place an order, our team contacts you to confirm your details, product availability and the delivery fee before your parcel is shipped.

05

Failed or Delayed Delivery

If the courier cannot reach you at the number you provided, or the address is incomplete or incorrect, delivery may be delayed until we can confirm the details with you.

Please keep your phone reachable while your order is out for delivery.

06

Packaging

Products are packed carefully to minimise the risk of damage during transport. Fragile items such as glass bottles receive extra protection.

07

Receiving Your Products

When your parcel arrives, we recommend inspecting the outer packaging and the products before the courier leaves. If anything looks damaged, take a photo right away and contact us within 48 hours so we can help resolve it.

Order Process

Here is what happens from the moment you submit your order to the moment your parcel arrives.

  1. 01Place Order

    You add products to your cart and submit your order through the website.

  2. 02Order Review

    Our team reviews your order, checks stock and prepares the delivery fee.

  3. 03Confirmation

    We contact you to confirm your details, availability and delivery fee.

  4. 04Packing

    Your products are packed carefully to protect them during transport.

  5. 05Delivery

    The parcel is handed to our courier partner and heads to your address.

  6. 06Completed

    You receive your order, inspect the products and enjoy them.

Frequently Asked Questions

How long does delivery take?

In Phnom Penh, delivery is usually faster. For other provinces, it depends on the courier's schedule. We will share the best estimate once your order is reviewed.

How is the delivery fee calculated?

It is based on your delivery address, order size and the courier used. We confirm the fee with you after reviewing your order — always before you commit to pay.

Can I change my delivery address after ordering?

Yes, if you contact us before the parcel is handed to the courier. After that we will do our best, but it may not always be possible.

What if I am not home when the courier arrives?

The courier will try to contact you at the phone number provided. If they cannot reach you, delivery may be rescheduled. Please stay reachable while your parcel is out for delivery.

Need More Help?

Our team is happy to assist with product enquiries, wholesale questions, orders and delivery information.