Simple, Fair and Transparent

I'M TWINNIE is a Cambodian cosmetics business serving both retail customers and wholesale partners such as beauty shops, salons and resellers.

We do our best to describe every product accurately. Please note:

• Images are for illustration and may differ slightly from actual packaging
• Colours may appear different depending on your screen
• Product formulations may occasionally be updated by the brand

• Retail prices are shown for individual customers
• Wholesale prices apply when you shop in Wholesale mode and meet the minimum quantity for each product
• Prices are in US dollars and may change without notice before your order is confirmed

Once your order is confirmed by our team, the agreed price is what you pay.

When you place an order, it is received by our team for review. Orders become confirmed after we check availability and reach out to you if needed.

We may contact you to verify your name, phone number, address or product details before shipment.

Occasionally a product may be out of stock or temporarily unavailable. If this affects your order, we will contact you before confirmation to offer alternatives or adjust your order.

• The delivery fee is confirmed with you after order review, based on your address and the courier
• Delivery times depend on your location and courier availability
• Full details are on our Delivery Information page

For hygiene reasons, opened or used cosmetic products generally cannot be returned or exchanged.

If a product arrives damaged or you believe it is defective, please contact us within 48 hours of receiving your order with photos. We will review each case individually and do our best to make things right.

To help us serve you well, please make sure to provide:

• Your correct full name
• A reachable phone number
• A clear and complete delivery address

Incorrect information may delay delivery or, in some cases, prevent us from completing your order.

The website design, brand name, logo and original content belong to I'M TWINNIE. Product brand names and images belong to their respective owners and are used to describe products offered for sale.

We may update these terms from time to time. The latest version will always be available on this page, with the Last Updated date at the top.