PRIVACY POLICY
Your Privacy Matters
At I'M TWINNIE, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it and how we keep it secure.
Last updated: 17 July 2026
Information We Collect
To process your order and provide reliable customer service, we collect only the information we need:
- Full name
- Phone number
- Telegram username (optional)
- Delivery address
- Order information (products, quantities, order type)
- Account information, if you choose to register
How We Use Your Information
We use your information only for legitimate business reasons:
- Process and confirm your orders
- Arrange delivery through our courier partners
- Contact you about your order
- Provide customer support before and after purchase
- Improve our products, service and website
- Send order status updates when needed
We do not automatically add you to marketing lists. You will only hear from us when it is relevant to your order or a request you have made.
Payment Information
I'M TWINNIE does not process online payments at this time. We do not collect card numbers or online banking credentials on our website.
Payment is confirmed directly with you after our team reviews your order.
Data Security
We take reasonable steps to protect your information:
- Data is stored in a secure managed database
- Access is restricted through authentication
- Only authorised team members can view customer details, based on their role
- We regularly review our practices to improve security
No online service can guarantee absolute security, but we work to keep your information safe and to respond quickly if anything ever goes wrong.
Your Rights
You can contact us at any time to:
- Review the personal information we hold about you
- Update or correct your details
- Request deletion of your account, where appropriate
Some information may need to be kept for our records, such as details connected to a completed order.
Contact Us
For any privacy question or request, please reach us on Telegram, Facebook, or through our Contact page. We aim to respond as quickly as possible.
Frequently Asked Questions
Will my phone number be shared?
Only with the courier delivering your order, so they can contact you to arrange delivery. We never sell it or share it for marketing.
Do you sell customer data?
No. We do not sell, rent or trade any customer information — full stop.
Can I update my delivery address?
Yes. Contact us as soon as possible — ideally before your order is confirmed — and we will update it for you.
How long do you keep my information?
Only as long as needed to serve you and to keep proper records of past orders. You can request deletion of your account at any time.
Need More Help?
Our team is happy to assist with product enquiries, wholesale questions, orders and delivery information.